Functionally-based Project-based Product-based Market-based Matrix-based Process-based Channel-based Category-based
Operating models
Process-based
An organisation structure is designed by each major process. “Process Owners” are identified for a process.
Advantages
- Elimination of organisation “silos”
- Increase in cooperation and coordination
- Increase in accountability
- Increase in customer-focus
- Resources required are available within the organisation
- “One-stop-shopping” for utilities for a particular application
Disadvantages
- Often requires redesign of facilities
- Requires change in “culture” for traditionally-organised cultures
- May require processes to ensure consistency in policy making and skill development
