Design Organisation

OD tools
Process mapping


Process Mapping is a tool used to analyse and transform an organisations work processes to become more efficient, cost effective and generally become world-class competitors.

Originators: Many including Davenport and Short, Hammer and Champy

Process Mapping is the primary re-thinking and radical re-organisation made to an organisation’s existing resources. Essentially it transforms the way people work and is used when fundamental improvements need to be made that directly affect performance such as cost, service and speed. Process mapping is used to accomplish a well defined business goal through a set of interconnected processes.

How to use it?

Davenport suggests a five- step process:

Develop the business vision and process objectives – It is important to start by assessing the organisations goals and the needs of its clients and produce a clear business strategy with specific objectives of where you see the organisation in the future. It is vitally important for an organisation to decide what it wants before it starts trying to do it

Identify the business processes to be redesigned – The “high-impact” approach is the most common approach used here because it focuses on the factors most important to the organisation

Understand and measure the existing processes – this is to avoid repeating mistakes made before and it creates a baseline for all potential developments

Identify technology levers – it is important to be aware of any technology capabilities that can influence process mapping

Design and build a prototype of the new process – this design should be viewed as an ongoing solution which is constantly evolving

Some also include a sixth step which involves bringing the organisational structure up to speed with the new process

Process mapping needs to be implemented across the whole organisation starting from the top and working down through the organisation. It is a useful tool when trying to boost performance against competitors or when trying to improve communication across the organisation due to an extremely high amount of meetings or excessive use of non-structured communication.

What do I need?

  • Workshops, rolls of brown paper and plenty of wall space
  • Aris software is a good system to use for documenting the outputs,

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